FAQ
xbaji FAQ — Account, Withdrawal and Security Questions
From opening an account at xbaji to withdrawing bonus winnings, contacting customer support and keeping your account secure — clear and detailed answers to the most frequently asked questions are arranged here. This page is useful for both new players and regular users. If you cannot find an answer to your question, contact our 24/7 live chat.
Table of Contents
Account Verification
Account verification is primarily for your own protection. It ensures that only the actual account owner can make deposits and withdrawals. Verification is also required to comply with xbaji's 21+ age requirement. In addition, verified accounts have faster withdrawal processing and you retain full control over your account. It is a one-time process — you do not need to repeat it.
xbaji generally accepts the National ID card (NID). If you do not have an NID, a birth registration certificate or passport can be used as an alternative. The document must be clear and legible — blurry or partial images are not accepted. Upload photos of both sides of the document and make sure the name, date of birth and photo are clearly visible.
Verification is not mandatory at the time of registration at xbaji — you can start playing normally after signing up. However, a verification request may come before withdrawing a significant amount or if any unusual activity is detected on the account. Completing verification early rather than late avoids extra delays at the time of withdrawal.
All documents submitted to xbaji are stored on encrypted servers and used solely for account verification purposes. The privacy policy details how your personal information is kept secure and under what conditions it is or is not shared with third parties. If you have any concerns, speak directly with the support team.
After submitting documents, xbaji usually notifies you by email or live chat once the process is complete. The verification status can also be seen in the profile section of your account. If it takes a long time or no notification arrives, contact support for an update.
The most common reasons for document rejection at xbaji are blurry images, cut-off corners or an expired ID. In that case, take a clear photo in good lighting and upload it again. The reason for rejection is communicated by email or chat — correct accordingly and resubmit.
Withdrawal Questions
The minimum withdrawal amount at xbaji is ৳800. This same limit applies across all four methods: bKash, Nagad, Rocket and Upay. Withdrawals below ৳800 are not possible, so make sure your balance is equal to or greater than this amount before withdrawing.
After a withdrawal request is approved at xbaji, funds typically arrive in your bKash, Nagad, Rocket or Upay account within 1 hour. During busy periods or if account verification is pending, it may take slightly longer. Completing verification in advance speeds up the withdrawal process.
A pending status means the request is being processed. It is usually resolved within 1 hour. If it remains pending longer than that, contact xbaji live chat with the request number or amount. Pending status can also occur if account verification is incomplete or if there are errors in the payment details.
No, winnings from a bonus cannot be withdrawn directly. To receive xbaji's welcome bonus (150% bonus, up to ৳8,000), the bonus amount must be wagered 10 times. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500 — you must complete ৳1,500 × 10 = ৳15,000 in bets before withdrawing. Full details are in the terms and conditions.
There are currently four withdrawal methods available at xbaji: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. When withdrawing, make sure your registered mobile number and payment account are the same.
The minimum deposit at xbaji is ৳100 — the same limit applies for bKash, Nagad, Rocket and Upay. You can start with a small amount to get familiar with the site. To get the maximum benefit from the welcome bonus, set your deposit amount accordingly.
Customer Support
Yes, xbaji customer support is available in both Bengali and English. Players who are comfortable in Bengali can conduct the entire conversation in Bengali — you can explain your issue without any language barrier.
xbaji has two support channels: live chat (available directly on the site) and email. For immediate help, live chat is the fastest option. For complex matters or when documents need to be attached, contact via email. xbaji support is not available through any phone number or third-party channel.
xbaji support is active 24 hours a day, 7 days a week. Whether it is the middle of the night, a holiday or the middle of a BPL match, you will get a quick response on live chat. You can reach out at any time for technical issues, payment questions or account-related queries.
For a quick resolution, have the following ready before contacting support: your xbaji account username or registered mobile number; the approximate time the issue occurred; the transaction ID or amount for payment-related issues; and a brief description of the problem. This helps the agent resolve the issue faster.
xbaji email support is actively monitored. Replies are generally sent within a reasonable time, though the exact timeframe may vary depending on the situation. For urgent matters, live chat is the better option. Write the subject clearly in your email and attach any relevant screenshots.
xbaji VIP program higher-tier members receive priority support. Platinum and Diamond tier members have access to faster and more personalised service. Reaching a VIP tier makes the support experience smoother.
Account Security
A good password should be at least 8–12 characters long and combine uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9) and special characters (@, #, $). Do not use your name, date of birth or simple sequences (1234, abcd) as a password. Avoid using the same password across multiple sites.
Be careful of phishing and fake sites — always type the URL yourself in the browser or keep it bookmarked. Remember the official xbaji site address and be alert to slight spelling differences (such as "xbajl" or "xbaj1"). Do not click on suspicious links — especially unknown links coming from SMS or social media.
Yes, all data at xbaji is secured through SSL (Secure Socket Layer) encryption. This means your login details, payment data and personal information are encrypted in transit and cannot be read by third parties. You can confirm SSL is active by looking for the padlock icon in your browser's address bar.
Never. No staff member from xbaji or any legitimate organisation will ever ask you for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for this information, it is definitely a scam. If you receive such a call or message, inform xbaji support immediately and block that number.
If you notice unusual activity on your account (unfamiliar bets, unknown withdrawal requests, or login notifications), immediately change your password and contact xbaji via live chat. The support team can lock the account and investigate. Also change your bKash or Nagad PIN.
No. An xbaji account is for the registered person's own use only. If multiple family members want to play, each must open a separate account. Sharing an account violates the Terms and Conditions and risks account suspension. All users must also be 21 or older.
Still have questions? We're here
If you didn't find the answer to your question in the FAQ above, xbaji's support team is always ready. After xbaji login, speak directly via live chat or send details by email — both channels offer service in Bengali.
Live Chat
Available directly on the site, active 24/7
Email Support
[email protected]
Language Support
Both Bengali and English
Service Hours
24 hours a day, 7 days a week
Play responsibly. Learn more about responsible gaming. All services on this site are for persons aged 21 and above.